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COVID SAFETY POLICIES

COVID SAFETY POLICIES

covid-19 safety policies are to keep you safe in the opera house!

Updated 1/20/2022

We're all eagerly getting ready to celebrate the season with you back in the Opera House. To ensure the safety of the audiences, artists, and staff members, we kindly request that you adhere by the guidelines issued by the Centers for Disease Control, the State of California, and the City and County of San Francisco.

Before you arrive, please review our safety protocols below.

Jump to: MasksUpdated Vaccination Policy Updated Booster RequirementProof of VaccinationCOVID-19 Testing OptionsKeeping Everyone Safe

N95 / KN95 MASKS REQUIRED

SF Ballet requires all patrons to sear a N95, KN95, or KF94 face mask to enter the venue. SF Ballet will provide upon entry a KN95 mask or equivalent if you do not have one.

Masks are required, regardless of age, while inside the War Memorial Opera House. Masks must be well-fitted and cover the nose, mouth, and chin. Studies have shown that N95, KN95, KF94, or FFP2 masks are the most effective at protecting against COVID-19 transmission.

Masks must be worn at all times, except when actively eating or drinking in the lobbies and designated areas. Food and drinks are not allowed in the auditorium to ensure masks are worn during the performance. Audience members who fail to follow the Front of House safety protocols will be promptly removed from the performance venue.

UPDATED VACCINATION POLICY – BOOSTER SHOT REQUIRED IF ELIGIBLE

Beginning February 1, 2022, we will require up-to-date vaccination, including booster shot for those eligible, for all attendees 12 and older. Up-to-date vaccination is defined as two weeks after completing the full initial course of vaccination (either two-dose mRNA series or single-dose Johnson & Johnson vaccine) and one week after receiving a booster shot once a person is eligible for a booster shot. Until a person is eligible for a booster, they are considered Up-to-Date on Vaccination two weeks after completing their full initial series of vaccination. If eligible, booster shot must be taken at least 7 days prior to the performance you are attending. You will be denied entry into the venue if you are eligible for a booster but did not receive it.

You must meet the criteria below to enter the venue:

Ages 12 and older:

You must show proof of up-to-date vaccination and if 16 and older, proof of booster vaccination as soon as you are eligible (refer to Updated Booster Requirement for details) and taken at least 7 days before the performance you are attending. Beginning March 1, 2022, this requirement is expanded to ages 12 and older.

If you are not yet eligible for the booster, you must have received a second dose of the Pfizer or Moderna vaccines or first dose of the Johnson & Johnson vaccine at least 14 days before the performance you are attending.

Ages 5 through 11:

Provide proof of up-to-date vaccination or proof of a negative COVID-19 test (PCR test taken within 48 hours prior to the performance or for antigen [rapid] test within 24 hours of the performance.

BOOSTER ELIGIBILITY

Beginning February 1, 2022, all patrons 12 and older must be up-to-date vaccinated and, if eligible, having received a booster shot at least seven (7) days prior to the performance you are attending.

You are eligible for a booster shot five (5) months after a full course of the Pfizer or Moderna vaccine or two (2) months after the Johnson & Johnson vaccine.

You will be denied entry if you are eligible for the booster shot but did not receive it.

PROOF OF VACCINATION

The policies outlined below must be followed to enter the War Memorial Opera House or 455 Franklin Street for your performance or event.

Ages 12 and up

  • All patrons ages 12 and up must have up-to-date vaccination.
  • Patrons will be required to show a physical or digital copy of their vaccine card, a physical or digital copy of their booster card if eligible, and valid identification. Vaccine and booster cards (physical and digital) must show vaccination dates and the patron's full name. For ages 18 and up, identification must be government-issued photo ID. Patrons ages 5 through 17 who do not have photo ID may provide a non-photo ID (e.g. school ID).

Children ages 11 and under must provide one of the following:

  • Children ages 11 and under must show proof of up-to-date vaccination via physical or digital copy of their vaccine card, a physical or digital copy of their booster card if eligible. Vaccine and booster cards (physical and digital) must show vaccination dates and patron's full name.
  • If the child does not qualify as up-to-date vaccinated because it will be less than two weeks since the final dose of the initial vaccination course, they must present a negative result from a COVID-19 test administered within 24 hours for an antigen test and 48 hours for a PCR test of the performance/event start time.
  • Pro tip: Consider buying an antigen test now to administer at home about 4 hours to 30 minutes before you arrive for your performance.

COVID-19 TESTING OPTIONS

While we require all people over 12 years of age to be vaccinated, you should get tested if you feel sick. If you feel sick, get tested right away, even if you're vaccinated. If you have been exposed but show no symptoms, get tested on or after day 5. Day 0 is the day you were exposed. Regardless of vaccination status, if you test positive, please stay home.

If you have health insurance, schedule a test with your doctor. If you have symptoms or a known exposure, your healthcare provider is required by law to get you a test.

If you or anyone in your party is feeling ill, you should consider getting tested. For adults and children over 12 who are vaccinated, a negative test result is not necessary to enter the Opera House.

CLICK HERE TO VIEW MAP OF COVID-19 TESTING LOCATIONS

If you have insurance, contact your doctor or your healthcare provider. If you have symptoms or have been exposed, your healthcare provider is required by law to get you a test.

Call your healthcare provider directly, if you don't see them on this list.

Carbon Health
415-792-6040

Circle Medical
415-840-0560

Dignity Health GoHealth Urgent Care
650-448-1455

Kaiser Permanente
How to get a COVID test at Kaiser
866-454-8855

North East Medical Services (NEMS)
415-391-9686

One Medical
415-593-1134

UCSF
415-514-7328

CityTestSF at Alemany Farmers Market

Operated by the City and County of San Francisco.

Walk-through and drive-through

100 Alemany Boulevard

Book at Alemany for appointments up to 3 days ahead.

CityTestSF at SOMA

Operated by the City and County of San Francisco in partnership with Color.

Walk-through and drive-through

600 7th Street (between 7th and Brannon)

Appointments required. Book an appointment up to 3 days ahead.

**Please arrive no earlier than 15 minutes before your scheduled time. Arriving outside your scheduled time slot may result in longer wait times.

Urgent care centers

Urgent care centers accept most insurance. They may charge a fee for the test.

Carbon Health: Castro
1998 Market St
415-792-6040

GoHealth Urgent Care: Castro
2288 Market St
415-964-4855

GoHealth Urgent Care: Glen Park
2895 Diamond St
415-964-4866

Sutter: San Francisco Urgent Care
55 2nd St, Ground Floor
415-600-6990

Neighborhood test sites

Chinese Hospital Test Site

Open to everyone. Check your eligibility when you make an appointment.

845 Jackson Street
Monday–Saturday, 11:30 am–12:30 pm, except holidays.

415-906-7643
Call to schedule an appointment.

Southeast Health Center Testing Site

For uninsured or SF Health Network patients.

2401 Keith Street
Monday–Wednesday, Friday & Saturday, 9 am–4 pm

Thurs, 9 am–7 pm

415-682-1740
Call to schedule an appointment.

ZSFG Testing Site

For uninsured or SF Health Network patients.

1001 Potrero Avenue
Monday to Friday, 9 am to 6 pm

415-682-1740
Call to schedule an appointment.

Curative Covid Self-Testing Kiosk

No insurance required. If you have insurance, it is required you submit the information. Expect results in 1–2 days upon receipt at the lab.

Hours: Tuesday–Saturday, 8 am–3 pm. Drop-ins are welcomed. If you would like to make an appointment, please make it online using the link below:

COVID-19 testing kiosk in Parkmerced

Garces & Vidal Dr.

Be sure to check that you will receive your test result in time for your performance.

Drop-ins may be limited toward the end of the day, to make sure all testing is done properly.

Sites may also close if it’s raining. Test specimens need to be kept dry.

Monday drop-in

  • Alemany Farmers Market (walk-through and drive-through at 100 Alemany Boulevard), 12 pm to 8 pm (you can also book an appointment to minimize waiting in line) **This site will operate as normal around the holidays with the exception of closing early at 1pm the day before Thanksgiving, Christmas Day, and News Years Day and being closed on Thanksgiving, Christmas Day, and News Years Day. ***Please note that with the increase in testing demand, drop-ins will be accepted starting at 2pm on Mondays. Drop-in availability is limited by capacity restraints. When capacity is depleted, staff will redirect you to other testing resources.
  • Bayview Opera House (4705 3rd Street), 9 am–4 pm
  • 1099 Sunnydale Ave, 10 am–2 pm
  • 20 Norton Street, 10 am–6 pm
  • Southeast Health Center (2401 Keith Street), 8 am–5 pm **This site will operate as normal around the holidays with the exception of closing early at 1pm the day before Thanksgiving, Christmas Day, and News Years Day and being closed on Thanksgiving, Christmas Day, and News Years Day.
  • True Hope Church Ministries (950 Gilman Ave), 11 am–6 pm **Please note this site will be closed for the Thanksgiving Holiday on Thursday, November 25th & Friday November 26th. For December we will be closed December 24th & December 25th; December 31st & January 1st.
  • Ella Hill's Hutch (1181 Golden Gate Ave), 8 am–5 pm **This site will operate as normal around the holidays with the exception of closing early at 1pm the day before Thanksgiving, Christmas Day, and News Years Day and being closed on Thanksgiving, Christmas Day, and News Years Day.

Tuesday drop-in

  • Alemany Farmers Market (walk-through and drive-through at 100 Alemany Boulevard), 8:30 am to 8 pm (you can also book an appointment to minimize waiting in line) **Please note that with the increase in testing demand, drop-ins will be accepted starting at 11 am on Tuesdays. Drop-in availability is limited by capacity restraints. When capacity is depleted, staff will redirect you to other testing resources
  • 90 Kiska Rd, 10 am to 3 pm
  • GLIDE Memorial Church parking lot (330 Ellis Street), 10 am–4 pm
  • Southeast Health Center (2401 Keith Street), 8 am–5 pm
  • Treasure Island (Avenue D and 9th St Parking Lot between Childcare and Service Center), 10 am–2 pm
  • Third Baptist Church (1339 McAllister), 11 am–6 pm
  • Treasure Island Nurse Clinic (749 9th Street), 2 pm–6 pm
  • Ella Hill's Hutch (1181 Golden Gate Ave), 8 am–5 pm
  • Curative Covid Self-Testing Kiosk (Parkmerced – Garces & Vidal Dr), 8 am–3 pm

Wednesday drop-in

Alemany Farmers Market (walk-through and drive-through at 100 Alemany Boulevard), 8:30 am to 8 pm (you can also book an appointment to minimize waiting in line) **Please note that with the increase in testing demand, drop-ins will be accepted starting at 11 am on Wednesdays. Drop-in availability is limited by capacity restraints. When capacity is depleted, staff will redirect you to other testing resources

  • Portsmouth Square (745 Kearny St in Chinatown), 10 am–5 pm
  • GLIDE Memorial Church parking lot (330 Ellis Street), 10 am–4 pm
  • Southeast Health Center (2401 Keith Street), 8am–5pm
  • 2055 Sunnydale Avenue, 10 am–2 pm
  • Third Baptist Church (1339 McAllister), 1 pm–8 pm
  • Ella Hill's Hutch (1181 Golden Gate Ave), 8 am–5 pm
  • Curative Covid Self-Testing Kiosk (Parkmerced – Garces & Vidal Dr), 8 am–3 pm

Thursday drop-in

  • Alemany Farmers Market (walk-through and drive-through at 100 Alemany Boulevard), 8:30 am to 8 pm (you can also book an appointment to minimize waiting in line) **Please note that with the increase in testing demand, drop-ins will be accepted starting at 11am on Thursdays. Drop-in availability is limited by capacity restraints. When capacity is depleted, staff will redirect you to other testing resources
  • Bayview Opera House (4705 3rd Street), 9 am–4 pm ** Closed on Thur, 11/25
  • Southeast Health Center (2401 Keith Street), 8 am–5 pm **Closed on Thur, 11/25
  • Mission Hub (19th Street and Alabama Street), 10 am–3 pm
  • True Hope Church Ministries (950 Gilman Ave), 2 pm–9 pm **Closed on Thur, 11/25
  • Ella Hill's Hutch (1181 Golden Gate Ave), 8am–5 pm **Closed on Thur, 11/25
  • Curative Covid Self-Testing Kiosk (Parkmerced – Garces & Vidal Dr), 8 am–3 pm **Please go to their website for holiday hours.

Friday drop-in

  • Alemany Farmers Market (walk-through and drive-through at 100 Alemany Boulevard), 8:30 am to 1 pm (you can also book an appointment to minimize waiting in line) **Please note that with the increase in testing demand, drop-ins will be accepted at any point during the day on Friday. But drop-in availability is limited by capacity restraints. When capacity is depleted, staff will redirect you to other testing resources
  • Southeast Health Center (2401 Keith Street), 8 am–5 pm
  • NOW Hunters Point (155 Jennings Street), 9 am–4 pm
  • Lakeview/OMI Neighborhood Site (446 Randolph Street), 9 am–4 pm
  • True Hope Church Ministries (950 Gilman Ave), 11 am–6 pm **Closed Fri 11/26
  • Ella Hill's Hutch (1181 Golden Gate Ave), 8 am–5 pm
  • Curative Covid Self-Testing Kiosk (Parkmerced - Garces & Vidal Dr), 8 am–3 pm

Saturday drop-in

  • NOW Hunters Point (155 Jennings Street), 9 am to 4 pm
  • Third Baptist Church (1339 McAllister), 11am to 6 pm
  • Southeast Health Center (2401 Keith Street), 8am-5pm
  • Curative Covid Self-Testing Kiosk (Parkmerced - Garces & Vidal Dr), 8am-3pm
  • Sunday drop-in
  • True Hope Church Ministries (950 Gilman Ave), 11 am to 6 pm
  • NOW Hunters Point (155 Jennings Street), 10am to 3pm

If you cannot get tested at a clinic or with your healthcare provider, you could use a self-collection kit. These kits can be done anywhere. They are sometimes called “home tests” or “at-home tests.” You can get these with a prescription, or over-the-counter in pharmacies, or by mail.

If you opt for an antigen test, patrons should consider taking the test on the way to the Opera House or within 30 minutes of arrival to ensure that test results are visible.

SHOP HOME TESTS AT AMAZON

SHOP HOME TESTS AT TARGET

GET TESTED OR SHOP HOME TESTS AT CVS

GET TESTED OR SHOP HOME TESTS AT WALGREENS

At-home tests are used to check if you are infected now. They cannot tell you if you were infected in the past. At-home tests can be antigen or molecular tests. Polymerase chain reaction (PCR) and other nucleic acid amplification tests (NAAT), or PCR/NAAT, are types of molecular tests. The FDA has information on which antigen and PCR/NAAT self-tests to use.

The San Francisco Department of Public Health has more information on when to use at-home self-tests.

KEEPING EVERYONE SAFE

All ventilation systems in the War Memorial Opera House are MERV-13, which meet the CDC’s guidelines.

Enhanced cleaning practices have been put into place, and we’ve hired extra cleaning staff.

Hand Sanitizer stations are plentiful and will be available at each level of the War Memorial Opera House.

Our front-of-house and backstage staff will take part in rigorous safety training and will be required to show proof of vaccination to work at the War Memorial Opera House. All front-of-house staff will also be required to wear masks.

Currently, vaccinated individuals sitting together do not require social distancing, however while eating and drinking in the lobbies, we recommend social distancing.