+

FAQ

FAQ

Get ready for your visit to the ballet!

See our FAQs about buying tickets, attending the ballet, and more.

COVID PROTOCOLS

UPDATED 3/12/2022: MASK POLICY

SF Ballet requires all patrons to wear a face mask to enter the venue and must be worn at all times. Face masks must completely cover nose and mouth and have ear loops or similar to hold in place. Cloth and surgical masks are acceptable. Gaiters and bandanas are not acceptable. Due to the transmissibility of the Omicron variant, SF Ballet strongly recommends that patrons wear a non-vented respirator, such as an N95, KN95, or KF94 face mask. SF Ballet will have a limited number of KN95 masks available at the War Memorial Opera House for those patrons who do not have one.

Masks are required, regardless of age, while inside the War Memorial Opera House.  Masks must be worn at all times, except when actively eating or drinking in the lobbies and designated areas. Food and drinks are not allowed in the auditorium to ensure masks are worn during the performance. Audience members who fail to follow the Front of House safety protocols will be promptly removed from the performance venue.

UPDATED VACCINATION POLICY

Beginning February 1, 2022, we will require all attendees 12 and up to be fully vaccinated, including booster shot for those eligible. You are considered fully vaccinated two weeks after completing the full initial course of vaccination (either two-dose mRNA series or single-dose Johnson & Johnson vaccine) and one week after receiving a booster shot once a person is eligible for a booster shot. Until a person is eligible for a booster, they are considered Up-to-Date on Vaccination two weeks after completing their full initial series of vaccination.

You must meet one of the following criteria to enter the venue:

Ages 12 and older:

You must show proof of full vaccination and if 16 and older, proof of booster vaccination as soon as you are eligible (refer to Updated Booster Requirement for details) and taken at least 7 days before the performance you are attending. Beginning March 1, 2022, this requirement is expanded to ages 12 and older.

If you are not yet eligible for the booster, you must have received a second dose of the Pfizer or Moderna vaccines or first dose of the Johnson & Johnson vaccine at least 14 days before the performance you are attending.

Ages 5 through 11:

Provide proof of full vaccination or proof of a negative COVID-19 test (PCR test taken within 48 hours prior to the performance or for antigen [rapid] test within 24 hours of the performance.

UPDATED BOOSTER REQUIREMENT

Beginning February 1, 2022, all patrons 12 and older must be fully vaccinated and, if eligible, having received a booster shot at least seven (7) days prior to the performance you are attending.

You are eligible for a booster shot five (5) months after a full course of the Pfizer or Moderna vaccine or two (2) months after the Johnson & Johnson vaccine.

You will be denied entry if you are eligible for the booster shot but did not receive it.

PROOF OF VACCINATION

The policies outlined below must be followed to enter the War Memorial Opera House or 455 Franklin Street for your performance or event.

Ages 12 and up

  • All patrons ages 12 and up must be fully vaccinated.
  • Fully vaccinated patrons will be required to show a physical or digital copy of their vaccine card, a physical or digital copy of their booster card if eligible, and valid identification. Vaccine and Booster cards (physical and digital) must show vaccination dates and the patron's full name. For ages 18 and up, identification must be government-issued photo ID. Patrons ages 5 through 17 who do not have photo ID may provide a non-photo ID (e.g. school ID) or receive verification from a parent or guardian.

Children ages 11 and under must provide one of the following:

    • Children ages 11 and under must show physical or digital copy of their vaccine card, a physical or digital copy of their Booster card if eligible. Vaccine and Booster cards (physical and digital) must show vaccination dates and patron's full name.
    • If the child does not qualify as fully vaccinated because it will be less than two weeks since the final dose of the initial vaccination course or because they are not yet vaccinated, they must present a negative result from a COVID-19 test administered within 24 hours for an antigen test and 48 hours for a PCR test of the performance/event start time.
    • Pro tip: Consider buying an antigen test now to administer at home about 4 hours to 30 minutes before you arrive for your performance.

 

VIEW MORE ABOUT OUR COVID SAFETY PROTOCOL

TICKETS

TICKET EXCHANGE

IN THE OPERA HOUSE

COVID SAFETY