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FAQ

FAQ

Get ready for your visit to the ballet!

See our FAQs about buying tickets, attending the ballet, and more.

COVID PROTOCOLS - updated 1/20/2022

UPDATED MASK POLICY

SF Ballet requires all patrons to wear a N95, KN95, or KF94 mask to enter the venue. SF Ballet will provide upon entry a KN95 or equivalent mask if you do not have one. Masks are required indoors at all times, regardless of age.

Masks must be well-fitted and cover the nose, mouth, and chin. Studies have shown that N95, KN95, KF94 masks are the most effective at protecting against COVID-19 transmission.

Masks must be worn at all time, except when actively eating or drinking in the lobbies and designated areas. Food and drinks are not allowed in the auditorium to ensure masks are worn during the performance. Audience members who fail to follow the Front of House safety protocols will be promptly removed from the performance venue.

UPDATED VACCINATION POLICY

Beginning February 1, 2022, we will require all attendees 12 and up to be fully vaccinated, including booster shot for those eligible. You are considered fully vaccinated two weeks after completing the full initial course of vaccination (either two-dose mRNA series or single-dose Johnson & Johnson vaccine) and one week after receiving a booster shot once a person is eligible for a booster shot. Until a person is eligible for a booster, they are considered Up-to-Date on Vaccination two weeks after completing their full initial series of vaccination.

You must meet one of the following criteria to enter the venue:

Ages 12 and older:

You must show proof of full vaccination and if 16 and older, proof of booster vaccination as soon as you are eligible (refer to Updated Booster Requirement for details) and taken at least 7 days before the performance you are attending. Beginning March 1, 2022, this requirement is expanded to ages 12 and older.

If you are not yet eligible for the booster, you must have received a second dose of the Pfizer or Moderna vaccines or first dose of the Johnson & Johnson vaccine at least 14 days before the performance you are attending.

Ages 5 through 11:

Provide proof of full vaccination or proof of a negative COVID-19 test (PCR test taken within 48 hours prior to the performance or for antigen [rapid] test within 24 hours of the performance.

UPDATED BOOSTER REQUIREMENT

Beginning February 1, 2022, all patrons 12 and older must be fully vaccinated and, if eligible, having received a booster shot at least seven (7) days prior to the performance you are attending.

You are eligible for a booster shot five (5) months after a full course of the Pfizer or Moderna vaccine or two (2) months after the Johnson & Johnson vaccine.

You will be denied entry if you are eligible for the booster shot but did not receive it.

PROOF OF VACCINATION

The policies outlined below must be followed to enter the War Memorial Opera House or 455 Franklin Street for your performance or event.

Ages 12 and up

  • All patrons ages 12 and up must be fully vaccinated.
  • Fully vaccinated patrons will be required to show a physical or digital copy of their vaccine card, a physical or digital copy of their booster card if eligible, and valid identification. Vaccine and Booster cards (physical and digital) must show vaccination dates and the patron's full name. For ages 18 and up, identification must be government-issued photo ID. Patrons ages 5 through 17 who do not have photo ID may provide a non-photo ID (e.g. school ID) or receive verification from a parent or guardian.

Children ages 11 and under must provide one of the following:

    • Children ages 11 and under must show physical or digital copy of their vaccine card, a physical or digital copy of their Booster card if eligible. Vaccine and Booster cards (physical and digital) must show vaccination dates and patron's full name.
    • If the child does not qualify as fully vaccinated because it will be less than two weeks since the final dose of the initial vaccination course or because they are not yet vaccinated, they must present a negative result from a COVID-19 test administered within 24 hours for an antigen test and 48 hours for a PCR test of the performance/event start time.
    • Pro tip: Consider buying an antigen test now to administer at home about 4 hours to 30 minutes before you arrive for your performance.

 

VIEW MORE ABOUT OUR COVID SAFETY PROTOCOL

TICKETS

Visit our ticket options page for all the information you need to purchase SF Ballet tickets.

You may select specific seats online—you can even see the view from different seating sections before you make your choice. If you have questions about specific seating locations or need accessible seating, we can help. Please contact Ticket Services at 415-865-2000.

Repertory Season Discounts

Season Tickets

Purchase Season Tickets and save up to 30% off the regular ticket price.

Student, Senior, and Military Rush

Rush tickets are not available for Nutcracker. During the Repertory Season, full-time high school and college students can purchase tickets to SF Ballet based on availability for that day's performance for as little as $24 to $32. US military personnel and seniors (65 and older) can purchase same-day tickets for $32, subject to availability.

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Ballet Fans Ages 21–39

Young adult ballet fans ages 21–39 are invited to join The List to access last-minute ticket discounts and exclusive invitations to insider events.

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Groups

We offer discounts for groups of 20 or more attending Nutcracker and for groups attending Repertory Season performances.

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We hold your Will Call tickets at the SF Ballet Box Office located in the Main Lobby of the War Memorial Opera House (301 Van Ness Avenue at Grove Street) where performances take place. The Ballet Box Office is open only on performance days, starting four hours before the performance. We suggest arriving at least 45 minutes prior to the performance because the lines can get long and you want to be in your seat before the lights dim. Parking, traffic, and transportation delays are unpredictable, so plan to arrive early as latecomers will not be seated until intermission during Repertory Season.

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If you haven't received your tickets or if you misplaced them, you can print your tickets at home. Simply log in to your account, select the Tickets & Performances tab, find your performance, and check the box next to each ticket you would like to reprint. Or call Ticket Services at 415-865-2000 and we'll have your tickets waiting for you at the Box Office in the Opera House.

At this time, for health and safety reasons, we will not sell standing room tickets. Please check back later for updates about upcoming performances.

Nutcracker is most magical for children ages 5 and up. Please note that we do not allow children under 3, including babes in arms. We encourage you to see our helpful tips on Taking Kids to the Ballet.

Repertory Season performances, including story ballets, are often more than two-and-a-half hours long and are best for children ages 8 and up. Please note that we do not allow children under 5, including babes in arms.

Please keep in mind that Repertory Season performances may not be appropriate for younger children, even the story ballets, as they are often more than 2 ½ hours long.

Everyone entering the Opera House, regardless of age, must have a ticket, and children must occupy their own seat next to an accompanying adult. No lap sitting.

Consider selecting an aisle seat when bringing your children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. Please be aware that if you leave your seat, it is unlikely that you will be able to return to it while the performance is in progress.

If your child does need a break during a performance, or you cannot return to your seat, we encourage you to visit our Family Viewing Area in the North Dress Circle Lounge. This comfortable space features a monitor to watch the performance along with children’s books and quiet activities such as an opportunity to write letters to dancers. It is available during all Nutcracker performances and for some weekend performances of the story ballets.

Anyone (of any age) creating a disturbance will be asked to leave the auditorium and these tickets will not be refunded.

Full-length ballets are evening-length works typically with three acts. Some full-length works are called story ballets because they follow a narrative and are often based on classic tales from literature or opera such as Nutcracker, Swan Lake, and Romeo & Juliet. Some full-length ballets like Jewels and Shostakovich Trilogy are abstract.

A triple-bill ballet program has something for everyone, featuring a selection of three or four unrelated short works that make up an evening of entertainment. The individual works may be based on a story, or they may be more abstract—the works may be classical or contemporary. A triple-bill program can be an excellent introduction to ballet, providing a variety of complementary dances, choreographers, and styles.

TICKET EXCHANGE

Call Ticket Services at 415-865-2000 to exchange your subscription tickets. Principal Package Subscribers can exchange tickets in advance with no fee. CYO Subscribers can exchange tickets in advance for a fee. For an additional $10 fee, same-day exchanges are available to subscribers up to 2 hours before the performance.

Exchanges within 2 hours of the performance are not allowed. If you are unable to exchange your tickets within two hours of the performance, call Ticket Services before the performance begins to return tickets for a tax-deductible donation.

All exchanges are subject to availability and any price differential may apply when exchanging into alternate dates.

If you have to miss a performance due to the following reasons related to COVID, please call Ticket Services at least two hours before your performance, and they will work with you to exchange your tickets for another performance or explore other options. Otherwise, all ticket sales are final and there are no refunds.

  • You or someone in your group has tested positive for COVID-19 during the 14-day period preceding the performance.
  • You or someone in your group is not feeling well and exhibiting symptoms consistent with COVID-19.
  • You or someone in your group feel you represent a serious transmission risk for reasons such as you are caring for someone who has COVID-19.

IN THE OPERA HOUSE

Please allow extra time to present your vaccination card and ID before entering the Opera House or going to the Box Office. If your tickets are at Will Call, it’s best to be at the Box Office at least 45 minutes prior to the performance because the lines to pick up tickets can be long. Remember to allow plenty of time for transportation, traffic delays, and parking.

We sympathize with you, but for the sake of the performers and other audience members, there is no late seating while a work is in progress during the Repertory Season. Latecomers will be asked to stand until an appropriate break in the action—which might be at intermission. For Nutcracker, late seating is at the discretion of management.

Transportation, traffic, and parking are unpredictable, so allow extra time. Make your outing stress-free by arriving early to visit a favorite shop or restaurant, or enjoy dinner and drinks in the Opera House.

You should wear whatever you like and what makes you comfortable. You will see some people in gowns and you’ll see others in jeans. If you are looking for an opportunity to wear that new cocktail dress or suit, do it. If you prefer to dress more casually, then, by all means, come as you are. However, we do ask that if you choose to wear a hat, please remove it once indoors.

At this time, we are no longer offering opera glasses rentals.

Yes. Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered, with a few exceptions. Seats in the center section of Grand Tier Center and Balcony Circle are numbered consecutively from seats 101–114. Center Boxes are consecutively numbered 1–8, with three seats in the first row, three seats in the second row, and two seats in the third row.

Don’t worry. Simply show your ticket to your usher and they will help you find your seat. Or, view our Seating Charts.

Drinks are NOT allowed in the auditorium.

Masks must be worn at all times in the Opera House except in the lobbies when actively eating or drinking. Please wear your mask in between sips and bites. 

The War Memorial Opera House, where SF Ballet performances take place, is located at 301 Van Ness Avenue at Grove Street in the Civic Center neighborhood. The Opera House is within walking distance of MUNI, BART, and other transit systems.

Learn More

Yes. The Opera House has accessible seating on the Orchestra and Dress Circle levels. Call 415-865-2000 for more information and to purchase accessible seating.

Persons with wheelchairs may enter and exit the Opera House through the front doors (Van Ness Avenue), Taxi Ramp (Grove Street), and Carriage Entrance (north side).

Accessible restrooms are located on all floors except the Orchestra and Balcony levels.

Accessible public telephones are on the Orchestra, Mezzanine, Grand Tier, and Dress Circle levels. Public telephone with "TDD" is located on the Orchestra level in the northeast corner of the lobby across from the elevator.

Accessible drinking fountains are located on all floors except the Balcony level.

Learn More

Yes. Lost & Found is located at the north coat check room on the Main Lobby level of the Opera House. If you realize you’ve left something behind after you’ve left the Opera House, please email wmpac-lostandfound@sfgov.org or call 415-621-6600, 9:00 am–4:00 pm Monday–Friday, except city holidays.

COVID SAFETY

San Francisco Ballet’s highest priority is keeping its audience members, employees, and artists safe. The protocols have been devised in close collaboration with medical and public health experts to closely follow guidelines issued by the Centers for Disease Control, the State of California, and the City and County of San Francisco. Please continue to check this page and sfopera.com/safety for updates.

  • War Memorial Opera House ventilation systems have been evaluated and are operating within current ASHRAE COVID-19 recommendations, including MERV-13 or better filters, and increased outside air.
  • Facilities will be cleaned daily, and we have hired additional cleaning staff. High-touch surfaces will be sanitized between performances.
  • There will be multiple hand sanitizer stations positioned on each level of the Opera House.
  • All of our front-of-house and backstage employees will follow rigorous safety protocols and will also be required to show proof of vaccination to come to work. All front-of-house staff will wear masks to keep patrons and themselves safe.
  • Patrons will need to purchase tickets in advance of the performance. During the performance, patrons need to remain in their assigned seats and not move to other seats.
  • Patrons are required to wear masks at all times while in the Opera House except when actively eating or drinking in the lobby and are required to replace their masks between bites and sips. Food and drink are not allowed in the auditorium to ensure masks are worn during the performance.
  • If your child under the age of 12 does not meet the two-week or greater completion requirement to qualify as being fully vaccinated, they must show proof of a negative result from a COVID-19 test taken within one day for antigen or two days for PCR tests prior to entry into the War Memorial Opera House or 455 Franklin Street. Fully vaccinated children under 12 may present proof of full vaccination* status in lieu of a negative test result.
  • Before entry to the Opera House, patrons ages 12 and older will need to show proof of full vaccination (defined as two weeks after your final shot) and proof of Booster shot if eligible. Patrons can show either paper or electronic documentation (including a photo of the card), along with a photo ID.
  • Masks are required for everyone at all times, regardless of vaccination status, while inside the War Memorial Opera House.
  • Audience members who fail to follow the front-of-house safety protocols or who are unable to show proof of vaccination will be asked to leave the performance venue.

For information on how to get a vaccine, visit https://covid19.ca.gov/vaccines/

Patrons must bring an electronic (name and vaccination dates must be visible), photo, or paper copy of a relevant COVID-19 vaccination. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine showing the initial course vaccine was administered at least two weeks (14 days) or the Booster shot was administered at least one week prior to the scheduled performance.

Read More on our Safety Page