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FAQ

FAQ

Get ready for your visit to the ballet!

See our FAQs about buying tickets, attending the ballet, and more.

Plan Your Visit FAQ

You may bring drinks purchased in the venue into the auditorium, as long as they are in the approved compostable cup with lid, which is available at all bars in the Opera House.

  • Nutcracker is most magical for children ages 5 and up. Please note that we do not allow children under 3, including babes in arms. We encourage you to see our helpful tips on Taking Kids to the Ballet.
  • Repertory Season performances, including story ballets, are often more than two-and-a-half hours long and are best for children ages 8 and up. Please note that we do not allow children under 5, including babes in arms.
  • Everyone entering the Opera House, regardless of age, must have a ticket, and children must occupy their own seat next to an accompanying adult. No lap sitting.
  • Consider selecting an aisle seat when bringing your children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. Please be aware that if you leave your seat, it is unlikely that you will be able to return to it while the performance is in progress.
  • If your child does need a break during a performance, or you cannot return to your seat, we encourage you to visit our Family Viewing Area in the North Dress Circle Lounge. This comfortable space features a monitor to watch the performance along with children’s books and quiet activities such as an opportunity to write letters to dancers. It is available during all Nutcracker performances and for weekend performances of Cinderella and A Midsummer Night’s Dream.
  • Anyone (of any age) creating a disturbance will be asked to leave the auditorium and these tickets will not be refunded.

If you haven't yet entered your credit card information, please try again. If you did enter your credit card number, but did not see a confirmation page, do not enter your credit card number again. Instead, email Ticket Services at tickets@sfballet.org or phone us at 415-865-2000, Monday through Friday, between 10 am and 4 pm and let us know what happened. PLEASE NOTE: You are liable for charges to your credit card unless you make us aware of a problem immediately and receive confirmation from us that the problem was corrected.

The War Memorial Opera House, where SF Ballet performances take place, is located at 301 Van Ness Avenue at Grove Street in the Civic Center neighborhood. The Opera House is within walking distance of MUNI, BART, and other transit systems. Learn more.

If your tickets are at Will Call, it’s best to be at the Box Office at least 45 minutes prior to the performance because the lines to pick up tickets can be long. If you have your tickets in hand, entering the Opera House about 20 minutes before the performance should give you time to get to your seat and to have a look at your program book before the curtain goes up. Remember to allow plenty of time for transportation, traffic delays, and parking.

We sympathize with you, but for the sake of the performers and other audience members, there is no late seating while a work is in progress during the Repertory Season. Latecomers will be asked to stand until an appropriate break in the action—which might be at intermission. For Nutcracker, late seating is at the discretion of management.

Transportation, traffic, and parking are unpredictable, so allow extra time. Make your outing stress-free by arriving early to visit a favorite shop or restaurant, or enjoy dinner and drinks in the Opera House.

You should wear whatever you like and what makes you comfortable. You will see some people in gowns and you’ll see others in jeans. If you are looking for an opportunity to wear that new cocktail dress or suit, do it. If you prefer to dress more casually, then, by all means, come as you are. However, we do ask that if you choose to wear a hat, please remove it once indoors.

Full-length ballets are evening-length works typically with three acts. Some full-length works are called story ballets because they follow a narrative and are often based on classic tales from literature or opera such as NutcrackerSwan Lake, and Romeo & Juliet. Some full-length ballets like Jewels and Shostakovich Trilogy are abstract.

A triple-bill ballet program has something for everyone, featuring a selection of three or four unrelated short works that make up an evening of entertainment. The individual works may be based on a story, or they may be more abstract—the works may be classical or contemporary. A triple-bill program can be an excellent introduction to ballet, providing a variety of complementary dances, choreographers, and styles.

Yes. Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered, with a few exceptions. Seats in the center section of Grand Tier Center and Balcony Circle are numbered consecutively from seat 101–114. Center Boxes are consecutively numbered 1–8, with three seats in the first row, three seats in the second row and two seats in the third row.

Don’t worry. Simply show your ticket to your usher and they will help you find your seat. Or, view our Seating Charts.

Repertory Season Discounts

Season Tickets
Purchase Season Tickets and save up to 30% off the regular ticket price.

Student, Senior, and Military Rush
During the Repertory Season, full-time high school and college students can purchase tickets to SF Ballet based on availability for that day's performance for as little as $24 to $32. US military personnel and seniors (65 and older) can purchase same-day tickets for $32, subject to availability.
Learn More

Ballet Fans Ages 21–39
Young adult ballet fans ages 21–39 are invited to join The List to access last-minute ticket discounts and exclusive invitations to insider events.
Learn More

Nutcracker Discounts
Unfortunately for Nutcracker performances, we do not offer discounts for children, college students, seniors, or US military personnel.

Groups
We offer discounts for groups of 20 or more attending Nutcracker and for groups of 10 or more attending Repertory Season performances.
Learn More

If you haven't received your tickets or if you misplaced them, you can print your tickets at home. Simply log in to your account, select the Tickets & Performances tab, find your performance, and check the box next to each ticket you would like to reprint. Or call Ticket Services at 415-865-2000 and we'll have your tickets waiting for you at the Box Office in the Opera House.

We hold your Will Call tickets at the SF Ballet Box Office located in the Main Lobby of the War Memorial Opera House (301 Van Ness Avenue at Grove Street) where performances take place. The Ballet Box Office is open only on performance days, starting four hours before the performance. We suggest arriving at least 45 minutes prior to the performance because the lines can get long and you want to be in your seat before the lights dim. Parking, traffic, and transportation delays are unpredictable, so plan to arrive early as latecomers will not be seated until intermission during Repertory Season.

Learn More

Yes. The Opera House has accessible seating on the Orchestra and Dress Circle levels. Call 415-865-2000 for more information and to purchase accessible seating.

Persons with wheelchairs may enter and exit the Opera House through the front doors (Van Ness Avenue), Taxi Ramp (Grove Street,) and Carriage Entrance (north side).

Accessible restrooms are located on all floors except the Orchestra and Balcony levels.

Accessible public telephones are on the Orchestra, Mezzanine, Grand Tier, and Dress Circle levels. Public telephone with "TDD" is located on the Orchestra level in the northeast corner of the lobby across from the elevator.

Accessible drinking fountains are located on all floors except the Balcony level.

Learn More

Yes. Lost & Found is located at the north coat check room on the Main Lobby level of the Opera House. If you realize you’ve left something behind after you’ve left the Opera House, please call 415-621-6600, 9:00 am–4:00 pm Monday–Friday, except city holidays, or email wmpac-lostandfound@sfgov.org.

Visit our ticket options page for all the information you need to purchase SF Ballet tickets.

You may select specific seats online—you can even see the view from different seating sections before you make your choice. If you have questions about specific seating locations or need accessible seating, we can help. Please contact Ticket Services at 415-865-2000.