Group FAQs

Q: How many seats does my group need to purchase to qualify for a group discount?

A: For our Repertory Season, you need a minimum of 10 guests. For Nutcracker, you need a minimum of 20 guests.

Q: Is there a group discount for all performances?

A: Most performances offer special group pricing. For performances without discounts, you will still receive group benefits with the purchase of full-priced tickets.

Q: What are some of the benefits booking as a group?

A: Our Group Sales Representative can help you make your group’s evening a success. You’ll receive personalized service and expert advice on the best performance selection for your group.

Q: Can we also book a reception or have an event when we attend a performance?

A:  Yes! One popular option is a private cocktail reception, giving your group members the opportunity to mingle and network. Let us know what we can do to make your night special!

Q: Will we be seated together?

A: You have the option for your group to sit together, though many groups do not find sitting together to be very important since talking is not permitted during performances. If it’s your preference, we try to seat you together whenever possible, subject to availability. To give you the best available seating, we may need to break your group into smaller blocks.

Q: How quickly can I start using the custom page for my EZ Group?  

A: Custom Pages can take 5-7 business days to complete.  Once your page is complete, you'll receive notification and you can forward the link and promo code to your group members.  They can start purchasing right away.

Q: What is a good age for children to start attending performances?  

A: To ensure an enjoyable experience for everyone, we recommend that children be at least 8 years old to attend Repertory Season performances and at least 5 years old to attend Nutcracker. We request that no infants be brought to a performance and there is no lap-sitting. Parents should remove children creating a disturbance during the performance and may be asked to do so by the house staff. If you leave your seat during the performance, you may not be permitted to return while the performance is in progress.

Q: What happens if we are late for a performance?  

A: Performances begin on time. Groups coming in late will be asked to stand until a break in the program. Ushers will let you know when to take your seats. You are welcome to watch on the monitors in the lower level and enjoy refreshments in the cafe as well. Since traffic and parking are unpredictable, please allow plenty of time for delays or take public transportation. The BART/MUNI Civic Center station is just a short walk away.

Q: Can we take photos and have food or drinks in the auditorium?

A: Eating and drinking is not allowed in the theater auditorium. You are allowed to have water, but it must be in a bottle with a lid. Remember to turn off devices before entering the auditorium as the lights and sounds are distracting to the performers and other patrons. The use of cameras and recording equipment of any kind is strictly prohibited during the performance. Please feel free to take your photos prior to the performance or during intermission.