FAQ

To ensure you enjoy your experience at San Francisco Ballet we’ve compiled the most frequently asked questions from our audience about buying tickets, attending the ballet, and more.

At what age is it appropriate to bring a child to SF Ballet?

If you are going to see Nutcracker: We think five is usually the right age to introduce a child to Nutcracker, but you know your child. Any child who can quietly sit in their own seat for a two-hour performance is welcome at SF Ballet. Consider choosing an aisle seat when bringing young children in case you need to make a quick exit for an unavoidable visit to the restroom, or for a restless child.

For Repertory Season performances: Repertory Season performances are usually best enjoyed by children eight and up. These performances, including our full-length story ballets, are often more than two-and-a-half hours long, and are not always suitable for younger children.

All persons entering the Opera House, regardless of age, must have their own ticket and occupy a seat. No infants, please.

My online purchase did not complete. What should I do?

If you haven't yet entered your credit card information, please try again. If you did enter your credit card number, but did not see a confirmation page, do not enter your credit card number again. Instead, email our Ticket Services at tickets@sfballet.org or phone us at 415 865 2000, Monday through Friday, between 10 am and 4 pm and let us know what happened. PLEASE NOTE: You are liable for charges to your credit card unless you make us aware of a problem immediately and receive confirmation from us that the problem was corrected.

Where is the Opera House located, and what is the best way to get there?

The War Memorial Opera House, where SF Ballet performances take place, is located at 301 Van Ness Avenue at Grove Street in the Civic Center neighborhood. The Opera House is within walking distance of MUNI, BART, and other transit systems. Learn more.

How early should I arrive?

If your tickets are at Will Call, it’s best to be at the Box Office at least 45 minutes prior to the performance because the lines to pick up tickets can be long. If you have your tickets in hand, entering the Opera House about 20 minutes before the performance should give you time to get to your seat and to have a look at your program book before the curtain goes up. Remember to allow plenty of time for transportation, traffic delays, and parking.

What if I'm running late?

We sympathize with latecomers but for the sake of the performers and other audience members there is no late seating while a work is in progress during the Repertory Season. Latecomers will be asked to stand until an appropriate break in the action—which might be intermission. For Nutcracker, late seating is at the discretion of management.

Transportation, traffic, and parking are unpredictable, so allow extra time. Make your outing stress-free by arriving early to visit a favorite shop or restaurant, or enjoy dinner and drinks in the Opera House.

What should I wear?

You should wear whatever you like and what makes you comfortable. You will see people in gowns and you’ll see others in jeans. If you are looking for an opportunity to wear that new cocktail dress or Italian suit, do it. If you prefer to dress more casually, then, by all means, come as you are.

What's the difference between a full-length ballet program and a mixed-rep program?

Full-length ballets are evening-length works typically with at least three acts. Some full-length works are called story ballets because they follow a narrative and are often based on classic tales from literature or opera such as Nutcracker, Swan Lake, and Giselle. Some full-length ballets like Jewels and Shostakovich Trilogy are abstract.

A mixed bill ballet program has something for everyone, featuring a selection of three or four unrelated short works that make up an evening of entertainment. The individual works may be based on a story, or they may be more abstract—the works may be classical or contemporary. A mixed bill program can be an excellent introduction to ballet, providing a variety of complementary dances, choreographers, and styles.

My seat numbers are 1 and 3. Are these seats together?

Yes. Don’t ask us why. Someone lost to the mist of antiquity thought this was a good way to number seats. Now we have to live with it.

Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered, with a few exceptions. Seats in the center section of Grand Tier Center and Balcony Circle are numbered consecutively from seat 101-114. Center Boxes are consecutively numbered 1-8, with three seats in the first row, three seats in the second row and two seats in the third row.

Got that? Don’t worry. Simply show your ticket to your usher and they will help you find your seat.

Do you offer discounts to performances?

Repertory Season Discounts

Subscription:
Subscribe and save up to 25% off the regular ticket price when you purchase three or more programs in advance.

Student, Senior, and Military Rush:
During the Repertory Season, full-time students can purchase tickets to SF Ballet based on availability for that day's performance for as little as $11 to $22. Military personnel and seniors (65 and older) can purchase same-day tickets for $32, subject to availability.
Learn more

Ballet Fans Ages 21 - 39
Young adult ballet fans are invited to join The List to access last-minute ticket discounts and exclusive invitations to insider events. Learn more

Nutcracker Discounts:
Unfortunately for Nutcracker performances, we do not offer discounts for children, college and university students, seniors, or US military personnel.

Should I have my tickets mailed to me or arrange to pick them up at Will Call?

When time allows, it is best to have your tickets mailed to you in advance. That way you can avoid lines at Will Call. When your tickets arrive, be sure to confirm you have the correct number of tickets and that they are for the program you ordered on the correct day, date, and time.

Will Call is your best option when your performance is less than a week away. We suggest arriving at least 45 minutes prior to your performance when picking up tickets.

Please plan ahead and arrive early. Latecomers will not be seated until an appropriate break in the program (which may be at intermission).

Where do I pick up Will Call tickets?

We hold your Will Call tickets at the SF Ballet Box Office located in the Main Lobby of the War Memorial Opera House (301 Van Ness Avenue at Grove Street) where the performances take place. The Ballet Box Office is open only on performance days.

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Is the Opera House wheelchair accessible?

Yes. The Opera House has accessible seating on the Orchestra and Dress Circle levels. Call 415 865 2000 for more information and to purchase accessible seating.

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How can I purchase tickets?

Visit our ticket options page for all the information you need to purchase SF Ballet tickets.

Will I get the best seats if I purchase online? Can I select specific seats?

You may select specific seats online—you can even see the view from different seating sections before you make your choice. If you have questions about specific seating locations, or need accessible seating, we can help. Please phone SF Ballet Ticket Services at 415 865 2000.