TICKET POLICY

1. All sales are final. No refunds, cancellations, or credits. Events in the area and transit-related delays, like traffic and parking availability, are beyond our control and are not grounds for exemptions to this policy.
2. If you make a mistake when purchasing tickets online, contact Ticket and Patron Services as soon as possible to request an exchange. Do not buy another set of tickets as there are no refunds.
3. Exchanges, when allowed, are subject to fees, restrictions, and availability. When exchanging your tickets results in a higher price, the difference will need to be paid to complete the exchange. We are unable to refund the difference in cost when the exchange results in a lower price in compliance with San Francisco Ballet’s Conditions of Use. See the Ticket Exchanges section for more information.
4. Everyone entering the Opera House, regardless of age, must have their own ticket and occupy their assigned seat. Sitting in laps and standing is not allowed. Children must be seated next to an accompanying adult.  Anyone of any age creating a disturbance will be asked to leave, and their tickets will not be refunded. Children under the age of three, including babes-in-arms, will not be admitted into the auditorium.
5. San Francisco Ballet tickets are for personal use and are not for resale. SF Ballet reserves the right to cancel any order suspected of being for resale.
6. Casting, programming, start time, and prices are subject to change without notice.
7. Tickets cannot carry over into a different season. Tickets for Nutcracker are only valid for that year’s run of Nutcracker, and tickets for the Repertory Season are only valid for the Repertory Season of the original purchase, excluding Special Events.
8. Wheelchair spaces and the accompanying companion seats are available for those attending the performance using a wheelchair. If you purchased a space for a wheelchair and now require a seat instead, please contact Ticket and Patron Services.

1. Subscription seats are renewable only by the original primary account holder and are not inheritable or transferable.
2. In accounts where the primary account holder has seatmates outside of their household, only the primary account holder may request changes to the account and changes to the tickets including reprints, exchanges, and other business.
3. Wheelchair spaces are for patrons who attend performances using a wheelchair and are renewable by the primary account holder while the space is needed. If that need has changed, the space and companion seat will not be renewable, so the space remains available for patrons who use a wheelchair.
4. SF Ballet reserves the right to cancel any order suspected of being for resale.

<!–If you’re thinking of bringing young children, we’ve put together this handy guide to make the experience smooth and enjoyable for everyone.–>

1. To exchange your tickets, please call Ticket and Patron Services at 415-865-2000.
2. Exchanges within three hours before the scheduled start time are not allowed. If you are unable to use or exchange your tickets, please consider donating them to SF Ballet for re-sale before the performance.    
3. When exchanging tickets results in a higher price the difference must be paid to complete the exchange. When the exchange results in a lower price, the difference in price is retained by SF Ballet as part of the original purchase price. There are no refunds. 
4. In accounts where the primary account holder has seatmates outside of their household, only the primary account holder may request changes to the account and tickets including reprints, exchanges, and other business. Please have tickets in hand when calling to exchange in order to provide specific information from the ticket being exchanged.
5. Exchanges, when allowed, are subject to availability, restrictions, fees, and may be at the regular price, not the discounted price originally purchased.
6. Tickets for wheelchair spaces and the accompanying companion seat or seats must be exchanged at the same time. We cannot accommodate the exchange of one without the other. When a ticket for a wheelchair space is exchanged, the companion seat must also be exchanged at the same time.

• $20 per order advance exchange fee until the day of performance. 
• On the performance date, there is a $25 per ticket exchange fee until 3 hours before the scheduled start time. Exchanges within 3 hours before the scheduled start time are not allowed.

• $10 per order advance exchange fee until the day of performance – WAIVED until January 15, 2027.
• On the performance date, there is a $20 per order exchange fee until 3 hours before the scheduled start time. Exchanges within 3 hours before the scheduled start time are not allowed.

• Fee-free advance ticket exchange until the day of the performance.
• On the performance date, there is a $20 per order exchange fee until 3 hours before the scheduled start time. Exchanges within 3 hours before the scheduled start time are not allowed.

If you are unable to use or exchange your tickets, please consider donating your tickets to SF Ballet for re-sale sale before the performance. To donate your tickets for resale, call Ticket and Patron Services with your ticket in hand as soon as you are certain you will not use it or gift it to a friend. For a tax-deductible donation receipt, please contact Ticket and Patron Services before the scheduled start time to return tickets. Once donated, tickets donations cannot be retracted. Ticket donations do not apply toward annual giving levels or membership benefits. For questions, please consult your tax advisor.