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2021 DIGITAL PACKAGE FAQs

2021 DIGITAL PACKAGE FAQs

FAQs

HOW DO I WATCH THE PRODUCTIONS? CAN I WATCH THEM ON MY TV?

Once you make a purchase from our website, you will be guided to set up your account with SF Ballet @ Home via email. If you purchased a single stream, your account will already be populated with the production you bought. If you purchased a package, your account will auto-populate with productions and behind the scenes VIP content as soon as they launch.

You can do this on a computer via www.sfballet.tv, or a Smart TV or handheld device. If you want to watch on your TV or handheld device, download the SF Ballet @ Home app.

Click here to view our Digital Help Tips.

How long do I get to view the productions?

If you purchased a single stream, you have 72 hours from the time you hit ‘play’ on a production. If you purchased a package, you have the full length of the run to view the production as many times as you like! Check run dates for all seven programs here.

What is included in the VIP Bonus Content?

VIP Bonus Content includes Meet the Artist interviews with the creative team or artists from productions, access to our To the Pointe podcast, and behind the scenes video clips about the making of some of our works. This content is exclusive to our package holders- don’t miss out!

I don’t think I want to buy a package for all seven programs. Can I just buy a subscription to two or three programs instead?

We have two different purchase options for our digital season. You can buy a package for access to our productions for their full run, receive exclusive bonus content, early access to bonus programming, and more! Or you can purchase access to a single production for 72 hours.

If I purchase the Premium Plus Digital Package and later have trouble streaming or am unhappy with the quality, what are my options?

We understand that our digital season is a new offering for our patrons so have a Technical Help page on our website to help troubleshoot any issues. We are grateful for your support during this digital transition and think you will be very pleased with the quality of the programs we are offering. If while viewing the first one you aren’t, let us know immediately by contacting Ticket & Patron Services.

Visit our Digital Help Tips.