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San Francisco Ballet in Tomasson's Swan Lake // © Erik Tomasson

DIGITAL VIEWING TIPS

DIGITAL VIEWING TIPS

Welcome to our digital help page!

Below you will find a list of resources on how to view our digital season on your TV.

I WANT TO WATCH YOUR DIGITAL SEASON. HOW DOES IT WORK?

STEP 1: KEEP AN EYE ON YOUR INBOX.

If you are purchasing a program ahead of its run time, you will receive your email from SF Ballet @ Home on the first day of the run. If you are purchasing during the run of the program, you will receive your email immediately.

STEP 2: CLICK THE LINK.

Click on your magic link in your email from SF Ballet @ Home. This link is unique to you and will take you directly to your content on our SF Ballet @ Home Channel. This link is non-transferable and should not be shared with anyone outside of your household.

You can use this link to watch your SF Ballet programming on any day of the run, even if you usually subscribe to a specific night. If you usually subscribe as a household or with another individual, this link is valid for your household and will also work for your guest. If you usually attend SF Ballet with someone from another household and asked Ticket Services to split your account, they will have received their own link.

STEP 3: SET UP A PASSWORD.

You’re almost done! Set up a password so you can easily log back in from multiple devices. If you’re hoping to watch via one of our SF Ballet @ Home apps, this step will make that process even smoother.

STEP 4: ENJOY!

Download our TECH GUIDE here

 

HOW TO WATCH ON THE SF BALLET @ HOME APP ON YOUR SMART TV OR HANDHELD DEVICE

The SF Ballet @ Home app is available on iOS, Android, Apple TV, Fire, and Roku.

For iOS and Android
1. Download the SF Ballet @ Home app.
2. Open your SF Ballet @ Home app.
3. If you haven’t yet, log in.
4. Navigate to Library on the bottom of the page.
5. Your purchases should be under the Purchases tab.

For Apple TV, Fire, Roku
1. Download the SF Ballet @ Home app.
2. Open your SF Ballet @ Home app.
3. If you haven’t yet, log in.
4. Scroll down to Library.
5. Your purchases should be under your My List row.

For detailed instructions for each SF Ballet @ Home app, click on the associated link below:

 

HOW TO WATCH ON YOUR TV WITHOUT A SMART TV

To get the best quality when viewing on your TV, we recommend connecting your device via an HDMI cable.

Never connected your laptop to your TV before? Click here for an overview of how to get started.

OPERATING SYSTEM

WINDOWS 10 • MAC, IOS, & IPAD OSANDROID OS (CHROMECAST)

Top TV Brands

SONY • LG • SAMSUNG • VIZIO

Don’t see your TV brand listed? We recommend searching for the user manual on the manufacturer’s website—it will have the most up-to-date information. (The Samsung Internet browser (all versions) is not supported for live streams. We recommend installing Chrome instead.)

Streaming Device & Cables

FIRESTICK • ROKU • CHROMECAST • APPLE TV • CONNECT WITH HDMI

Don’t see your streaming device listed? We recommend searching for the user manual on the manufacturer’s website—it will have the most up-to-date information.

Troubleshooting tips

Below are troubleshooting steps to take first if you have problems streaming the San Francisco Ballet content on your computer or mobile device. We recommend trying all of these steps (as applicable) to address the most common problems streaming high-quality video and audio content.

Ensure your internet connection is fast enough

  • For HD video, a download speed of at least 3mpbs is recommended. (Please note, for 1080p, we recommend you have a download speed of 7mpbs.)
  • Run a speed test to check your internet speed.
  • If you are using Wi-Fi, try connecting to the internet with a hard-wired connection.
  • Close other applications on your device and disconnect other devices using the same WiFi network.
  • Reset and/or turn off and restart your modem and/or router.
  • Move your devices closer to your WiFi router.

Make adjustments to your internet browser

  • If you are having problems in one browser (Chrome, Firefox, Internet Explorer, or Safari), try a different one.
  • Clear browser cache and/or close & restart your browser.
  • Close other tabs in your browser.
  • Ensure you are using the latest updates of your preferred browser.
  • Ensure browser zoom is set to 100% (actual size).

Download all applicable software updates

  • Update your internet browser to the latest version
  • Update your device’s operating system (OS) to the latest version.

TECHNICAL QUESTIONS

What are the basic system requirements for accessing San Francisco Ballet digital content?

To watch San Francisco Ballet streaming video content on your computer or mobile device, you must have:

  • A broadband internet connection with a recommended minimum download speed of 3 mbps for HD video content.
  • A desktop or laptop computer running either Microsoft Windows (XP or higher) or Mac OS X (version 10.6 or later) OR an Apple mobile device running iOS (version 9.2 or later) or Android mobile device running Android (version 4.1 or later.)
  • One of the following supported internet browsers: Chrome (version 42 or higher); Firefox (version 37 or higher); Internet Explorer (version 9 or higher); Safari (version 7 or higher). In most cases, we recommend updating your preferred browser to the latest available version to ensure the most reliable and secure experience.
  • Javascript and Cookies enabled in your browser.

How fast does my internet connection need to be?

A fast and reliable broadband internet connection is required for San Francisco Ballet. At a minimum, your download speed must be 1.5 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 5 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by San Francisco Ballet.

How do I test my internet connection speed?

There are numerous free tools available online to test your internet connection speed, including Speedtest.net.

Please note that many factors determine the download speed available via your internet connection at any given time. Even if an online speed test tool indicates that you have, for example, a download speed of 5 mbps – you may not actually be streaming San Francisco Ballet videos at that speed.

My browser freezes or crashes when I try to play a BALLET. What should I do?

Please refer to the information above to ensure that your computer meets the site’s technical requirements, that your internet connection speed is sufficient, and that all other suggestions detailed above have been considered.

Low Streaming Quality?

The quality of the video you are streaming to your device and tv can be affected by many different factors. While we aren’t able to troubleshoot individual situations, we do have a couple of tips.

Check for other devices using the internet. Is someone else streaming a movie or on a video call? Wait until they are done and try again. Each device on your network uses part of your available internet, potentially decreasing the quality of your San Francisco Ballet performance.

Close other tabs. You might have something else open that is using up your bandwidth. Try closing other windows and/or tabs to improve the quality of your stream.

Restart your computer. We know you hear this a lot, but it can help free up space to allow your computer to run faster.

Restart your modem and wireless router. Your router works like a mini-computer and restarting it helps end anything running that may be causing your internet to slow down.

Ask for help! Is there a tech-savvy person in your family? See if they can help you.

 

Thank you for supporting San Francisco Ballet. We hope you enjoy the performance.

If you have questions relating to your account, please call Patron and Ticket Services at 415-865-2000 or email tickets@sfballet.org and someone will be happy to help.

Normal phone hours are Mon–Fri 10 am–4 pm. From Jan. 21 hours are Mon–Fri 10 am–8 pm; Sat–Sun noon–8 pm