FAQs

The Ballet Shop

Thank you for visiting The Ballet Shop online. Since ballet is a time-consuming, labor-intensive art form, ticket prices alone do not cover the Company’s expenses. That’s why we depend on and appreciate your additional support. All proceeds from The Ballet Shop directly benefit San Francisco Ballet.

Visit the Ballet Shop on the Mezzanine Level of the Opera House. You are welcome to shop even if you don't have a performance ticket. Ballet Shop passes are available at the box office. The Ballet Shop is open an hour before and after a performance and during intermission.

Important Ordering Information

Making a purchase could not be easier. Just browse our categories, click on any item that you wish to purchase, and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked a few details that are needed to satisfy your order. Your credit card transaction and address information are secure and protected.

We accept American Express, Visa and MasterCard as payment. Sorry, no personal checks or cash.

Shipping and Handling

Ballet Shop orders are processed weekly. Orders are typically shipped within seven days of receipt; shipping rates are based on the merchandise total. Shipments are only available to U.S. addresses. Unfortunately, we do not ship merchandise to Puerto Rico, Canada, Mexico, or any other foreign country.

Orders are mailed through the U.S. Postal Service and should arrive within seven to ten days of shipment.

Merchandise Total Shipping and Handling Costs
$0 - $50 $7.00
Increments of $50 add $3.00
Please Note!

If an item you selected is on backorder, it may take up to five weeks for it to be in stock. When your first order is shipped you will be charged shipping and handling for the entire order; you will not be charged shipping and handling on any backorders. The Ballet Shop will send you a separate e-mail when back ordered items are shipped. 8.5% sales tax will be charged on all orders received from within California.

Returns

If you are not completely satisfied with your purchase, you may return the merchandise within 20 days for exchange or refund. You must specify the reason for the return: wrong size, incorrect item was received, item damaged, defective merchandise, etc. The Ballet Shop will accept merchandise returns for a full refund of the price of the item under the following conditions:

  • Return is made within 20 days from the date of shipment
  • Original packing slip is returned with the item(s)
  • The item(s) has not been worn/washed or used in any way

Return merchandise should be sent to:

San Francisco Ballet Shop
455 Franklin Street
San Francisco CA 94102
Attn: RMD

Please allow four to six weeks for the refund to be processed.

If you need customer assistance for the Ballet Shop please e-mail vmegas@sfballet.org