Frequently Asked Questions

At what age is it appropriate to bring a child to the Ballet?

My online purchase did not complete. What should I do?

Where is the Opera House and what is the best way to get there?

How early should I arrive?

What should I wear?

What's the difference between a full-length ballet program and a mixed-rep program?

My seat numbers are 1 and 3. Are these seats together?

Are there discounts for students and seniors?

Should I have my tickets mailed to me or arrange to pick them up at Will Call?

Where do I pick up Will Call tickets?

Is the Opera House wheelchair accessible?

My online purchase did not complete. What should I do?

How can I purchase tickets?

Will I get the best seats if I purchase online? Can I select specific seats?

 


At what age is it appropriate to bring a child to the Ballet?

San Francisco Ballet recommends that children attending Repertory Season performances be at least 8 years old. Repertory season performances, including full-length story ballets, are not always ideal for younger children. Parents know best if their child is able to quietly enjoy an adult program, while seated in their own seat. Everyone entering the theater must have a ticket and must occupy their own seat. Lap-sitting is not allowed.

San Francisco Ballet recommends that children be at least 5 years old to attend Nutcracker. Any child who can happily sit in their own seat and is able to quietly observe a 2-hour performance without questions, ensuring a relaxed experience for everyone, is welcome at the ballet. Parents know their child best, and may consider selecting an aisle seat when bringing young children in case a quick exit is needed for an unavoidable visit to the restroom, or for a talkative or restless child. We also request that no infants be brought to a performance.

Back to Top


My online purchase did not complete. What should I do?

If you haven't yet entered your credit card information, simply try again. If you entered your credit card number, but did not see a confirmation page, do not enter your credit card number again. Email Ticket Services at tickets@sfballet.org or phone 415.865.2000, Monday – Friday, 10am – 4pm and inform them what happened before placing another order. You are liable for charges to your credit card unless you inform SF Ballet immediately of any problems and receive confirmation from Ticket Services that the problem was corrected.

Back to Top


Where is the Opera House and what is the best way to get there?

The War Memorial Opera House is located at 301 Van Ness Avenue at Grove Street in the Civic Center and is easily accessible by MUNI, BART, and other transit systems. It is a 10-15 minute walk from the Civic Center BART station or the MUNI Metro Van Ness station or buses on Market Street and Van Ness Avenue.

Back to Top


How early should I arrive?

Traffic delays and parking can be unpredictable, so plan to arrive early to assure a relaxed, enjoyable experience. Latecomers will be asked to stand until there is a break in the program, and will be seated at the discretion of management.

If your tickets are at Will Call, it is best to be at the Box Office at least 45 minutes prior to the performance because the lines to pick up tickets can be long.

If you have your tickets in hand, you need to allow plenty of time for traffic delays and parking. Entering the Opera House about 20 minutes before the performance should give you time to get to your seat and to have a look at your program book before the curtain goes up.

Pre-performance "people-watching" is more fun than last minute dashing and the Opera House is a beautiful place for it. Latecomers will be asked to stand until a break in the program.

Back to Top


What should I wear?

You should wear whatever you like! You will see people attired in a wide range of dress. Many come from work in business attire and many attend wearing jeans. If you are looking for an opportunity to wear that new cocktail dress or the beautiful Italian suit you purchased while traveling, there will be others dressed up, as well.

Back to Top


What's the difference between a full-length ballet program and a mixed-rep program?

Ballet is similar to opera in that many ballet productions are based on stories that unfold over one to three acts during the course of an evening. Nutcracker, Swan Lake, and Little Mermaid are full-length ballets that follow a story line.

A mixed bill program has something for everyone. It's a selection of three or four unrelated works that make up an evening of entertainment. The individual works may be based on a story, relationship or an abstract idea that evolves throughout the piece. A mixed bill program can be an excellent introduction to ballet because of this variety.

Back to Top


My seat numbers are 1 and 3. Are these seats together?

Yes. Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered, with a few exceptions. Seats in the center section of Grand Tier Center and Balcony Circle are numbered consecutively from seat 101-114. Center Boxes are consecutively numbered 1-8, with three seats in the first row, three seats in the second row and two seats in the third row.

Back to Top


Are there discounts for students and seniors?

For Nutcracker, there are no discounts for children, community college and university students, seniors or US military personnel.

During the Repertory Season (February to May), full-time students can often purchase tickets for the same day's performance for as little as $10-20, subject to availability. For same day as performance ticket purchases, the handling charge is waived for phone orders, as well as at the box office.

Also, during the Repertory Season (February to May) military personnel and seniors (65 and older) can often purchase tickets for the same day's performance for only $30, subject to availability.

A current I.D. showing proof of full-time enrollment, age or military status is required at the time of purchase and pick up of tickets and is valid for two tickets.

Call 415.865.2000 or visit the Ballet Box Office in the Opera House from the time the Box Office opens until one hour before the performance and purchase tickets for that day's performance at an incredible discount. Discounted tickets need to be purchased and picked up at least one hour before the performance starts.

Please keep in mind that some performances sell out in advance, especially Sunday matinees and Full-Length ballets such as Swan Lake. Only two discount tickets per I.D. Seating selection is at the discretion of the Ticket Office.

Remember these great deals are not available during the hour prior to the performance, so call and arrive early!

The SF Ballet Box Office is located in the War Memorial Opera House at 301 Van Ness Avenue at Grove Street and is open only on performance dates. The Ballet Box Office opens on performance Tuesdays – Fridays at noon and Saturdays and Sundays at 10am. For information, please call 415.865.2000.

Back to Top


Should I have my tickets mailed to me or arrange to pick them up at Will Call?

When time allows, it is best to have the tickets mailed to you in order to review the tickets when they arrive. Be sure to check the day, date, and time of performance, as well as the number of tickets.

Will Call is the option when the performance is less than a week away. Please allow plenty of time for traffic delays, parking lots lines, and a line to pick up will call tickets as latecomers will be asked to stand in the back until an appropriate break in the program to be seated. Or take public transportation as it is just a short walk from the BART/Muni Civic Center Station.

Back to Top


Where do I pick up Will Call tickets?

Will Call tickets are held at the Ballet Box Office located in the lobby of the War Memorial Opera House where the performances take place. The Ballet Box Office is open only on performance days.

Back to Top


Is the Opera House wheelchair accessible?

Yes. The Opera House has accessible seating on the Orchestra and Dress Circle levels. Call 415.865.2000 for more information or to order accessible seating.

Back to Top


How can I purchase tickets?

Tickets may be purchased through the website, by phone, fax and mail. All Internet, phone, mail, and fax orders incur a handling fee of $12 per order. Please allow two to three weeks for mail and fax orders to be processed.

Ordering online or by phone offer the best selection and service especially for Nutcrackerbecause tickets sell quickly.

The phone number to call is 415. 865.2000 and the hours are Monday – Friday, 10am – 4pm. On performance dates, the phones open at 10am and remain open until the performance begins.

The Box Office in the Opera House is open on performance dates only from noon until the first intermission. The Ballet Box Office opens at noon Tuesday - Friday and at 10am Saturday and Sunday, and remains open through the first intermission. The Box Office cannot handle exchanges and future sales during the hour prior to each performance or during intermission.

Back to Top


Will I get the best seats if I purchase online? Can I select specific seats?

You may select specific seats from all available inventory online except for a small number of limited view seats that are sold only through the ticket office. You may also speak with a ticket sales representative when you are looking for specific seating locations, have special access needs or if you have a special request.

Back to Top

Giving

Donate to SF Ballet today and enjoy exclusive members-only benefits designed to enhance your ballet experience!

If you are a member, please log in for personalized options.